Frequently asked questions
What is Public Goods?
Public Goods creates high-quality everyday essentials across bath & body, home, and cleaning that blend minimalist design with conscious living. We plant a tree with every order and eliminate unnecessary plastic and packaging, because we believe the things you use every day should be both beautiful and responsible.
Learn more about our brand here.
What makes Public Goods products more sustainable?
We use 100% post-consumer recycled plastic bottles, tree-free paper, and toxin-free ingredients. We partner with ethical vendors, stay focused on essentials, and keep our range intentionally simple. Better-made products with responsibly sourced ingredients create less waste and are simply better to use.
Are all of your products organic, cruelty free, etc.?
We hold every product to the highest standards possible. Most are made with organic ingredients, and we offer a wide range of vegan, cruelty free, and plastic free options. Every product is clearly labeled with its attributes, making it easy to find exactly what works for you.
Do I need a membership to shop?
No, anyone can shop at Public Goods. However, members enjoy 20% off all products and free shipping on all orders with no minimum.
Learn more on our membership page.
What are the benefits of the Public Goods Membership?
For just $65 a year, the Public Goods Membership unlocks 20% off all products, free shipping on every order, $80 in shopping credit, and exclusive access to promotions.
Learn more on our membership page.
How do I sign up for a membership?
Getting started is easy. In your cart, simply select "Shop as a Member & Save" before checking out and your membership will be added automatically.
My annual membership is almost up. What happens next?
You can enjoy uninterrupted benefits, your membership will automatically renew and you will be charged your annual membership fee. If you wish to cancel your account, make sure you are logged in, and go to your customer account page. From there click the "Membership" tab, then click the "Cancel Membership" link.
Can I get a refund if I just signed up?
Memberships are non-refundable, including for partially used billing periods. Please note that any gifts received with your membership purchase cannot be exchanged.
Can I get a refund if I cancel after my membership renews?
If you cancel after your membership auto-renews, you have 14 days to request a full refund. Cancellations take effect at the end of your current billing period. To cancel, log in, go to the Membership tab in your account, and click "Cancel Membership."
What is your shipping policy?
Free shipping is available based on your membership status. Members enrolled after April 1, 2025 receive free shipping on all orders with no minimum. Members enrolled before April 1, 2025 and non-members receive free shipping on orders $45 or more. If your order doesn't meet the free shipping threshold, shipping costs will vary based on your order's weight and area code. Orders that qualify for free shipping will be shipped Standard Ground.
Do you ship to Alaska, Hawaii, Puerto Rico and US territories?
Yes, we ship to non-contiguous states and US territories at a reduced USPS rate. Please note that USPS does not allow us to ship orders weighing over 40 lbs. to these areas.
Do you ship to Canada?
Yes, shipping to Canada is $50 for orders of $200 or more. For orders under $200, rates will vary based on your order's weight and area code. Add items to your cart and enter your address at checkout to see your shipping cost. Any applicable duties will also be calculated at checkout.
When will my order ship?
Orders are processed and shipped within 1–2 business days. We do not ship on weekends or holidays. Once your order ships you will receive an email with your tracking number.
When will I receive my order?
Domestic (including Alaska and Hawaii): Typically 2-6 business days
Canada: 5-10 business days
What should I do if I need to cancel an order?
Due to the speed at which orders are processed, cancellations are not guaranteed. If you need to cancel an order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and notify you by email. A refund will be issued to the original payment method.
What courier service do you use?
We ship via UPS, USPS, or FedEx based on your location and selected shipping method.
My order says delivered but I haven't received it. What should I do?
If you were not home at delivery, the carrier will have left your package in a safe location. Please check around your home, with neighbors, or with building management before reaching out. It is also worth confirming the shipping address on your order confirmation email. Please note that some packages may be marked as delivered before they arrive. If your package still cannot be located, contact the carrier directly or email us at service@publicgoods.pro.
What forms of payment are accepted?
We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, Google Pay, PayPal, Apple Pay, and Shop Pay.
How does auto-shipment work?
Auto-shipment allows you to schedule automatic deliveries of your favorite Public Goods products at a frequency that works for you. To manage your auto-shipments, log in to your account and navigate to the auto-shipments tab. From there you can view upcoming shipments, edit existing orders, and add new products. If you skip a delivery, that product will not be sent on the next scheduled date and will resume on the following scheduled delivery.
How do I cancel an auto-shipment order?
To cancel, go to the auto-shipment tab in your account, click "Edit" on the relevant product, and select "Delete auto-Shipment." This will stop all future deliveries for that product.
How can I change my email address?
To update your email address, please contact us at service@publicgoods.pro with your preferred email address and we will update your account accordingly.